ATTENTION:

To receive your photos, access the "My Purchases" section on our website and be sure to upload a SELFIE WITHOUT GLASSES WITH GOOD DEFINITION AND LIGHTING AND WITHOUT OTHER PEOPLE IN THE PHOTO, for the package to be effective.

PHOTO DELIVERY:

Access the "My Purchases" section on our website and download your photos.

You will also be notified to your registered email when your photos are available for download.

NOTE:

- The minimum number of photos guaranteed in the package is 10 photos per athlete (including all three disciplines)

- After uploading the selfie, the package becomes personal and non-transferable.

- If you find your photos among the unidentified files, you must contact sac@fotop.com.br, stating the code of the photo (s) (located below the photo) within 7 days after the event in order for your order to be reprocessed.

If you want to cancel the order, the request must be made up to 3 days before the event via email sac@fotop.com.br. There will be no cancellations after this period

If you don't have the minimum number of 10 photos offered, you must request a refund within 30 days of the event via sac@fotop.com.br.

Refund requests will not be accepted after this period. Refunds and cancellations will be made within 30 days of the request using the payment method used in the order.