Secure your package early and you'll be the first to get the photos! By purchasing the advance package, you guarantee all your photos in high resolution and you even start receiving photos before the event is online.
ATTENTION: To receive your photos, access the “My Purchases” section of our website and be sure to upload a selfie without glasses, with good definition and lighting and without other people in the photo, for the package to be effective.
PHOTO DELIVERY: Go to the “My Purchases” section of our website and download your photos. You'll also receive a notification to your registered email address when your photos are available for download
.NOTE: The minimum number of photos guaranteed in the package is 10 photos per athlete (including all three disciplines, except the Goal “taking photos at the finish line is prohibited”).
After uploading the selfie, the package becomes personal and non-transferable.
Cancellation and Refund Policy:
If you want to cancel the order, the request must be made up to 3 days before the event, by sending an email to sac@fotop.com. There will be no cancellations after this period
.If you don't receive the minimum number of 10 photos offered, you must request a refund within 30 days of the event via sac@fotop.com. Refund requests will not be accepted after this period
.Refunds and cancellations will be made within 30 days of the request, using the same payment method used in the order.